Question 1

Are You Insured?

Accepted Answer

Great Question, because not all companies that rent inflatable are, but YES, Jump4joy is fully insured with a 1 million dollar liability insurance policy. Furthermore all of our company vehicles are insured and every delivery crew member is covered under our workers comp. policy. That’s important because many inflatable companies hire “independent contractors” to deliver and setup their equipment. These independent contractors often do not carry workers comp. insurance. Be aware that should any delivery man get injured on your property while delivering or picking up the equipment you have rented and they are not covered by worker comp. insurance, YOU could be liable for their medical expenses and lost wages. All inflatables companies are NOT created equal. Ask in depth questions about ALL of the insurance they claim to carry when considering any company for your inflatable needs. A copy of our insurance binder is always available to you upon request. A service charge may apply to those wishing to be named as an additional insured on our policy. Any such fee is due and payable once the certificate is requested whether or not the rental ever occurs.

Question 2

Is Delivery And Set Up Included In The Price?

Accepted Answer

Yes, delivery and set up is included in the price.

Question 3

How Many People Will The Inflatable Hold?

Accepted Answer

Each piece is different. In general terms each or our standard size bouncers are designed to safely accommodate up to 8 young children at one time. Older kids may use our bouncers as well, however, the limit goes down as the age and size go up.  It is always recommended that you group the participants by age and size.  Each of our inflatables has a set of manufactures rules printed on it, when in doubt refer to those rules printed on each inflatable.

Question 4

What If The Inflatable Gets Damaged?

Accepted Answer

Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition if any inflatable, not designated for wet use, it found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour.

Question 5

What Is Your Rain / Bad Weather Policy?

Accepted Answer

We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are not predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit. On the other hand, if we agree to deliver and decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable! Please NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. THE INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 20 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables becomes very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable should be again safe to use.

Question 6

How Far Away From The Electrical Outlet Can You Set Up?

Accepted Answer

50 feet is the maximum distance allowable between the inflatable and the source of electrical power. Here’s why: We carry LOTS of extension cords on our trucks and are often asked: why can’t you just run more cord? Simply stated: the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 150 feet is significant. The fan motor which keeps the inflatable inflated requires a set amount of voltage at all times. When excessive amount of cords are run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 150 feet away we will require the use of a portable electric generator.

Question 7

Do You Require A Deposit and What Is Your Payment Policy?

Accepted Answer

Yes a $100.00 deposit is required in order to secure a rental date. A valid credit card number (Visa, MasterCard, or Discover) is REQUIRED to rent an inflatable and may be used as security in the event that any inflatable is damaged beyond reasonable wear and tear during the rental period. You may reserve a date by phone with a valid credit card or make a reservation in person at our office using cash or a check. A signed rental agreement must also be returned within 7 days of your rental deposit receipt. The balance due must be paid prior to set-up of your rental date. Jump4joy accepts cash, checks or credit cards (VISA, MASTERCARD or DISCOVER) for payment.

Question 8

How Do I Prepare For My Rental?

Accepted Answer

You can avoid set-up delays and potential problems by checking the following before we arrive:
Preparation Checklist
- Please have the driveway clear of cars and other obstacles when we get there as well as when we arrive later for pick up.
- Please be sure that someone is present at the time of delivery to show us where to set up and pay any balance due.
- Make sure a clear path of at least 3 feet wide is available for delivery to the set up spot.
- If curbs, steps or stairs need to be negotiated, we may require the renter's assistance for delivery.
- Select an open lawn area with enough clearance from tree branches and other obstructions.
- The source of electrical power must be NO MORE THAN 50 FEET AWAY.
- The set up site should be relatively level, usually no more than an 8 inch slope per 10 feet. We will not set up the
Inflatable under or near any electrical or telephone wires. Also, the inflatable cannot be placed near a swimming pool or any body of water.
- We use 18" ground stakes to secure our inflatables. Please make sure there are no underground irrigation pipes
and/or buried telephone cables or electric lines close to the perimeter of the set up site. The customer is responsible to mark all sprinkler lines and call safe to dig if required by law. Jump4joy will not be liable for damage to underground sprinklers or utility lines.
- Clear the site of all sharp sticks, animal waste, large rocks and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from any residue.
- On hard surfaces like driveways or parking lots, please sweep or use a leaf blower to clean the area.
Jump 4 Joy reserves the right to refuse rental if we deem the area to be unsafe, an excessive distance away, inaccessible, likely to damage or soil our equipment, or put our delivery crew at risk

Question 9

What Is Your Cancellation Policy?

Accepted Answer

If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 7 days advance notice. If you cancel with less than 7 days advance notice your rental deposit will be forfeited. THIS DOES NOT apply to cancellations due to severe weather.

Question 10

What Is Your Safety Policy?

Accepted Answer

Each item that you rent from Jump 4 Joy comes with a set of printed operational guidelines and safety rules. These printed guidelines and safety rules will accompany the rental agreement that you must sign. Please read all these guidelines and safety rules and familiarize yourself with them. If you have any questions please call our office. Return the signed rental agreement but KEEP the operational guidelines and safety rules a reference for your rental. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately you are responsible for the safety of all those using our equipment while it is in your possession.

Question 11

How Much Room Do I Need?

Accepted Answer

All the dimensions of each of our inflatables are listed on our web site page which features that specific piece. Please add approximately two feet to each measurement to provide proper clearance of fences, buildings, wires, over-hanging trees, etc. Other important considerations are: 1) that the area is fairly level, for safety reasons we do not set up on hill 2) an electrical outlet must be within 50 feet 3) any sprinkler heads and/or irrigation lines should be clearly identified. We don’t want to damage your sprinkler system when anchoring down our inflatable.

Question 12

Do I Need A Perfectly Flat Area?

Accepted Answer

The area for your inflatable set up does not need to be perfectly level: however, a reasonably flat area is desirable. Generally, no more than an 8 inch slope per 10 feet would be considered reasonable. For safety reasons inflatables can never be set up on a hill. Also please note the follows as they pertain to the delivery location: 1) We can we push our inflatables up steep hills and or multiple sets of steps to get to the set up or pick up location. If your location has multiple sets of steps, or a steep or large hill, we may refuse delivery unless you provide the extra man power to traverse the hill or steps both at set up and at pick up. It is your responsibility to inform us of any steps, steep inclines or hills at the time the reservation is made. 2) We will not allow our delivery crew to set up in any location that is not listed on your rental agreement or any location that the crew deems unsafe for your rental or the physical safety of the delivery crew and equipment. 3) We will not allow the delivery crew to set up at any location that illegal activity is witnessed whether or not you are the person conducting the illegal activity.
If there is a question we may be able to arrange for a site survey of your location.

Question 13

Will The Inflatable Harm My Lawn?

Accepted Answer

Jump 4 Joy cannot guarantee that the use of an inflatable will not have an affect on your lawn. Due to the weight of the piece and depending on the length of time the inflatable is in use and weather conditions that day, flattened grass is common but not permanent. During the heat of the summer, it is not uncommon to see burned blades of grass a few days after the inflatable has been removed. The grass typically recovers within a week.

Question 14

Can An Inflatable Be Set Up On My Driveway?

Accepted Answer

For safety reasons, Inflatables should always be set up on a grassy area. Occasionally, a customer cannot fit the desired piece due to yard configuration or size. If we can not fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and is always at the discretion of Jump 4 Joy. If you suspect that you may or will need to set up on any surface other than grass, please let us know ahead of time so that we can bring along our sand bag anchoring system. If we are not informed ahead of time we will most likely not be prepared for pavement set up. Our giant slides and water slides require grass set up. Inflatables may NEVER, under any circumstances, be set up on beach sand, sand, dirt, or gravel driveways of any kind. Serious injury to patrons or damage to the Inflatable could occur.

Question 15

Can An Inflatable Be Set Up Near My Pool?

Accepted Answer

No. All inflatables must be set up a safe distance away from a pool or waterfront. Furthermore, unless the inflatable has been designated safe for wet use, such as our water slides, you must make every effort to keep the inflatable dry at all times. At no time should water balloons, hoses, squirt guns, etc be allowed anywhere near the inflatable. If any inflatable, not designated for wet use, it found wet at pick up time (for other that weather related causes) you will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour. These additional charges will be automatically charged to your credit card as part of the balance due.

Question 16

Can You Set Up Inflatables Inside?

Accepted Answer

Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full.

Question 17

What Time Will The Delivery Crew Arrive To Set Up My Equipment? What Time Will They Pick It Up?

Accepted Answer

We may arrive as early as 7am and as late as 15-20 minutes before your rental start time and be considered on time. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery, pay any balance due, and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that our crews are on a schedule and must leave to continue their route. We must strictly enforce this policy so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment, and get home at a reasonable hour themselves.

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Email: ernie@jump4joyct.com

Contact: 860-385-6010

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